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Email Management Solutions

By Peter Bate ·
Hi there,

We have Exchange 5.5 server and Outlook 2000 clients.

We are starting an email "call centre" for our company where we will be sending responses to questions sent in.

I have Exchange set up to receive these messages into one email box for a number of staff to read and reply. The only thing is that I want the staff to draft the message and prevent them from sending it until a supervisor has checked the response. I know this sounds a little labor intensive, but thats the way"they" want it.

Has anyone had experience with this type of setup before? Are there any good, yet inexpensive (around or < $2000) email management tools available? Or can something like this be tackled using a couple of public folders on the exchange server.

We are estimating around 50 emails a day for the next six months.

Any ideas would be GREATLY appreciated!!

Thanks
Peter

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Email Management Solutions

by Millenium In reply to Email Management Solution ...

Holy admin nightmare lol, well i this isnt a real good answer but, yeah its called procmail, and it only works on linux. Sorry but, i dropped my exchange server affter the constant battle i had with it.

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Email Management Solutions

by Peter Bate In reply to Email Management Solution ...

I understand!! This company is very anti-unix!! Nevermind, but thanks for the input!

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Email Management Solutions

by termiNaTor In reply to Email Management Solution ...

Just set up that mailbox and then remove everyone but supervisor the right to send messages, (right click on mailbox, go to permissions tab)

So your staff can read the messagges, reply to them save them as drafs and then a supervisor can check them and reply to them

Good luck

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Email Management Solutions

by Peter Bate In reply to Email Management Solution ...

Wow, why didn't I think of that!! Thanks heaps!!

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