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Email Message Error-Using Outlook

By Shanghai Sam ·
Error message preventing reading & sending messages:
"Microsoft WordMail could not be started. Try one of the following:
close any open dialog boxes in Word
make sure Word is correctly installed
close other programs and try again

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Email Message Error-Using Outlook

by Shanghai Sam In reply to Email Message Error-Using ...

If you have Norton Antivirus 2000 - disable the plugin for Office 2000. The plugin prevents Outlook from accessing Word, and you are currently set up to use Word as your e-mail editor.

To disable the plugin, click the Start button, choose Run. Type Regsvr32 /U "c:\program files\norton antivirus\officeav.dll"
and click OK.

For more help go to the Symantec website.

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