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Email not delivered via MS Mail

By White Wolf ·
One of my users has run into a bit of a head scratcher - the users Outlook 2000 Mail client cannot send emails to MS mail (3.5) recipients, but *can recieve them* from people sending them to the user through MS Mail and can also send & recieve internet emails just fine.

Anytime an email is sent to *any* MS Mail recipient, the user simply gets back an email stating "Mail could not be delivered due to a problem with the postoffice.", and the messages don't get sent through to the recipient.

I verified the users account and MS Mail's postoffice configuration by setting up the users account on another XP machine (the users on XP Pro) and sent email to (& from) MS Mail recipients without a problem.

I've tried disabling the problem pc's desktop firewall, using Office's Detect & repair option,
ran Virus Scan, Norton Disk Doctor, and Adware. Also deleted the MS Mail service line item from outlook and reset it all up. But still get the error on sending to MS Mail recipients.

Any other ideas on what else should I look for?

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by a.grogan In reply to Email not delivered via M ...

Have they tried using the following in the e-mail address bar: MHS:person@someplace.com???

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by White Wolf In reply to

It did deliver the message via Internet email (after taking a little while to pry the user away from the pc long enough so I could try it) - But as I said in my question above, I already knew that the user could send internet emails, so what exactly does a successful emailing to "MHS person@someplace.com" prove here?

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by Curacao_Dejavu In reply to Email not delivered via M ...

Here's the solution

http://tinyurl.com/4wpnh

Leopold

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by Curacao_Dejavu In reply to

it's a permission issue with the user's account on the folder where the post office is located.


Leopold

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by White Wolf In reply to

This does not appear to be answer - As the everyone group has "RWECAF", that's Read, Write, Erase, Create, modify, and Filescan priveleges. And none of the users priveleges have been changed since account creation.

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by Curacao_Dejavu In reply to Email not delivered via M ...

re:
I verified the users account and MS Mail's postoffice configuration by setting up the users account on another XP machine (the users on XP Pro) and sent email to (& from) MS Mail recipients without a problem.

did you login also as that particular user at the workstation or did you only tried to send and receive mail.


try a re-apply the permissions on the folders and file level,

Leopold

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by Curacao_Dejavu In reply to

btw:
CAUSE
The share permissions or directory permissions on the postoffice are not set to allow full control to the user or group to which the user belongs who is sending the email message.

the artickle is mentioning both share and directory permissions and also full control. !

check also after trying the previous items:
what will happen if you add the useraccount seperate to the share and directory permissions and give it full control.

Leopold

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by White Wolf In reply to

> did you login also as that particular user at the workstation

Yes, I logged in as the user.

> try a re-apply the permissions on the folders and file level

Yes, I even gave the specific user the same rights to the MAILDATA directory, as well as through group memberships rights. But no change in the outlooks behavior.

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by Curacao_Dejavu In reply to Email not delivered via M ...

ok,
so it's the workstation or installation on the workstation that is problematic.

did you check the eventviewer on the problematic pc, or upgrade the outlook with it's service packs (curently 3).

Else you have to reinstall the os on the pc, I am kind out of ideas.

Leopold

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by White Wolf In reply to

<i>did you check the eventviewer on the problematic pc, or upgrade the outlook with it's service packs (curently 3).</i>

Yes, event viewer didn't shed any light on the issue, and all Service packs had been applied (and reapplied).

After discussing the OS reinstall option at length with the user, the user has opted against it (frustrated enough with all the t/s at the moment), so while this particular problem remains unresolved - it is closed.

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