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Email not going to "sent" folder

By TopesBlues ·
When emailing a document through MS word,(file\send to\email recipent) the email is sent but is not showing up in the users "sent" folder in outlook. The users would print the emails from the sent folder as proof they sent them but now have nothing to varify they did. Any ideas??

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Email not going to "sent" folder

by SyscoKid In reply to Email not going to "sent" ...

Is it possible that they unchecked "Save copies of Messages in Sent Items folder" under email options?

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Email not going to "sent" folder

by TopesBlues In reply to Email not going to "sent" ...

Already checked htat , thanks anyway.

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Email not going to "sent" folder

by bock2000 In reply to Email not going to "sent" ...

I have run into this same problem, I haven't found a solution that works within Word. From what I understand is that Word does not use enough of the fuctionality of the email system(in our case Outlook) for the system to recognize that it was sent from Outlook. A work around although more steps is to have them send an email and attach the file from within the email package, then it will recognize and track properly. Hope this helps and I hope someone else has a better solution for both of us!

Bruce

PS - Maybe someday Microsoft will actually get there products to work together correctly!

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Email not going to "sent" folder

by TopesBlues In reply to Email not going to "sent" ...

It was working at one time so I know it can be done. I just dont know what got changed or why. Thanks anyway.

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Email not going to "sent" folder

by TopesBlues In reply to Email not going to "sent" ...

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