HI,
I have a user (Anne) that sends out emails to different companies, except 1 company (say the XYZ company) that can not receive any emails from her account.
I have tracked the email messages from my company to XYZ and according to the exchange logs it is received at XYZ. Since XYZ is a company with its own IT dept, I can not check their logs and have to take their word that it didn’t arrive.
Software in my company:
Exchange 2000
Outlook 2002
Software in XYZ
Exchange 5.0
Outlook (not sure of version)
Testing done so far.
Sent emails from Anne’s account to my account –
worked. Emails to everyone else work
Sent emails to Joe in XYZ and to his hotmail account. Email arrived in hotmail not company account.
Telnetted onto XYZ mail server using port 25. sent email – email delivered using telnet commands
Set up Outlook Express on Anne’s PC, sent email to Joe at XYZ email arrived.
Anne doesn’t want to use 2 email programs just to send emails to XYZ.
Any ideas why emails received from Outlook Express and not Outlook?
Any ideas or help is much appreciated.
Thanks in advance
Phil