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Email-server could not be found

By K2B2 ·
Using Gallant Web, on client can send and receive, but can't open email. We get the message "Aconnection to the server could not be established 192.168.etc.etc is now in offline mode.
We also get a message about IMAP port 143 timeout interval needs to be changed.

Anybody know how to handle this one?? Thanks

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