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Email shutsdown when checking for emails

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by total geek

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Hi,

I have a user that has problems with keeping his email system running on his personal computer.
Everytime he checks his emails, the program closes down. He also has a problem keeping his Internet connection on. It tends to turn itself off after only a short period of time.

Can anyone help me with this problem?

Thanks

Mil

3 replies

by johngreer

What program is he using?

Are you talking about a dial-up connection?
If so, it may have a default timeout when unused for xx minutes. You may be able to change the xx, but even easier you can have the e-mail program look for new mail xx-1 minutes (e.g. if the timeout is 10 minutes, then look for mail every 9 minutes).

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