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emails with virus excutable file

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7 replies

by marktackie

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How do I get rid of a virus I have picked up on my laptop by opening an email with an excutable file. It keeps sending emails from my account as soon as I am connected to the internet. How do I track the virus down and remove it.

7 replies

by badermsb

Start by loading some antivirus software such as norton anti-virus. Do not connect to the internet until you have purged the virus. Then call the people you have e-mailed the virus to and tell them to delete their e-mail.

by an_it_guy

Save your data and email files to a safe location, if possible, cut them on a CD-R/w or DVD.
How r your mails configured? If in Outlook or Outlook Express, save all its data files(while u r offline), and remove the password or configuration from it, to avoid the virus from sendign mails from ur account.
Go online and update your virus definitions - if u use one. Else, go to symantec.com and scan online.
If you know which virus has hit ur pc, find its patch on symantec.com and try to patch it.
Let us know more so that we can try to fix it.

by pierrejamme

In addition to above,
If you have a version of XP or if you have ME, you need to turn of System Restore or it will be restored whenever you reboot.

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