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Energizing a Complaints & Concerns Management

By eadebote ·
Hi, I have just been given a new task to get my companies complaints and concerns management process working. It might not be the right forum; but I dont know any other forum that is more organised than TR...and I believe in cross referencing and utilizing PM skills to getting each task of the ground.
Its not my core strenght/ skills area, but it a challenge my company believes I can anchor...The bottom line is that...we have not been managing complaints in my financial institutions properly...what can I do to get it to a world class international standard.

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This question is way too open ended

by OH Smeg In reply to Energizing a Complaints & ...

You'll have to be a lot more specific here about what you want to achieve for any of us to be of any help.

So you'll need to list the type of Business and the type of Complaints you are required to deal with for starters. After all it's hardly likely that Medical Complaints are treated in the same way as a Bank treats Complaints.

Col

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