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Error from runing MS Excel file on NT 4.

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3 replies

by teinfo

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Prolem: When a user tried MS Excel file o
NT 4.0, she got Dr. Watson error:

An application error has occurred and an application error log is being generated

Excel.exe
Exception access violation(0x0000005),
address 0x77f6cde6The the system terminated it.

I looked at Technet regarding violation(0x000005). It did not tell me enought to fix the problem

The user has Administrator right and DBO to SQL.

Please help if anyone has an idea.

Thanks a lot

Edd.

3 replies

by shanghai sam

Hi Edd

Dr Watson errors are generated by the system to create dump files used for application error troubleshooting. You can find the dump file at %windir%\user.dmp. This file is used by Microsoft support staff to troubleshoot application problems.

The information you have provided does not give any indication to the cause of the problem other than it was caused by MS Excel.

If your problem continues to occur, try re-installing Office.

Failing that submit a support incident with Microsoft providing them with the user.dmp
file for analysis.

If the problem does not re-occur, forget about it.

All the best.

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