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Error messages in XP

By HAL 9000 Moderator ·
I have a customers computer with an Intermittent well at least I did have it and it worked perfectly for me for 5 days without so much as a hiccup but within 24 hours of being returned it shut down and presented this error message

NTFS.sys
PAGE_FAULT_IN_NONPAGED AREA.
0x00000050 (0xA06113F3, 0x000000, 0xF83B2130, 0x00000000)
NTFS.sys address F83B2130 base at F838B000
Date stamp 41107eea.

The unit is built on an ASUS A7S333 M'Board had a 2100 AMD CPU 1 X 512 MEG of SDRAM unbranded a Nvidia Geforce MX440 Chip set Video Card, two Netcom LAN Cards and the SCSI card for an external scanner.

I've set the Page Size to 756 Min and 1,250 Max

Any Ideas?

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by Black Panther In reply to Error messages in XP

I would point towards the Nvidia Geforce Graphics Card ie conflict/faulty etc ie mostly likely it is a "corrupted driver file"

Try removing the card and drivers and see if you still get the message. The try reloading the card and drivers.

Another reason maybe faulty RAM.

http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us/Default.asp?url=/resources/documentation/Windows/XP/all/reskit/en-us/prmd_stp_ccgm.asp

It could also be a "corrupted" NTFS volume and the drive may need reformatting.

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by HAL 9000 Moderator In reply to

Well I'm closing this now as I've come to the conclusion that it is reinstall time and I'll be doing it and running it to see what happens if anything. As this particular person doesn't want to put me out I'm just going to have to stand on her and demand the thing to solve the problem. Thanks for your suggestions.

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by willcomp In reply to Error messages in XP

Colin,

Subtropical got 2 of the most likely suspects (video card and syatem memory). Another is a corrupt page file.

Since it is intermittent, I would also check out the video card first.

Dalton

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by willcomp In reply to

IRQL_.... error message is usually associated with memory on an otherwise stable system.

Problem could be in upper end of RAM that is not accessed as frequently as lower end is and/or be an intermittent memory error.

Try reducing memory bus speed if BIOS allows. Also swap out memory with known good RAM.

Still could be video, but looking more like system memory now.

One other possibility is a faulty memory controller on motherboard. However, errors I've seen caused by controllers are more severe.

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by HAL 9000 Moderator In reply to

Well I'm closing this now as I've come to the conclusion that it is reinstall time and I'll be doing it and running it to see what happens if anything. As this particular person doesn't want to put me out I'm just going to have to stand on her and demand the thing to solve the problem. Thanks for your suggestions.

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by HAL 9000 Moderator In reply to Error messages in XP

I should have added this is on a clean install after the owner wiped the HDD to try to solve the problem themselves. I've run several different RAM tests and they all come back as OK as well as the HDD tests.

Today I suggested removing the video drivers and allowing it to run on the base Windows ones as a possible fix.

I'll post back when I know a bit more of what is happening.

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by HAL 9000 Moderator In reply to Error messages in XP

Well I don't know if this helps at all but the computer now has the default Windows drivers and has worked all week until today when it came up with this error message

IRQL_NOT_LESS_OR_EQUAL
Check hardware and software is installed properly. Do a windows update

Tech specs: 0x0000000A (0xce42400, 0x00000002 x 0x00000000, 0x8056ae04).

The Windows Update showed no patches or anything was required.

While I still think it is somethi9ng to do with the Video card as it is a 4 X AGP M'Board and the Video Card has 64 MEG of RAM installed I do not really want to remove it but I'm comming to the conclusion that may be the only alternative. It could be an issue with SP2.

Any Ideas Guys?

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by jdclyde In reply to Error messages in XP

The only thing I can think of to look at that hasn't already been talked about is to check the appature size in the Bios.

Have you checked for if where they have it has proper ventalation? If like many people they shove it in a cubbie under the table it could be just getting too hot.

If the fan on the video still working fine?

Are all of the fans clean?

Is there a certain application they will be doing when it goes down?

I would bet if it works fine for you but not for them it is WHERE they have it.

also, check the outlet it is plugged into. If they have WAY too many things plugged into the same run it could cause issues.

Look at WHERE it is. It isn't ALWAYS just the user. It is where they are.

Best of luck!

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by HAL 9000 Moderator In reply to

Well I'm closing this now as I've come to the conclusion that it is reinstall time and I'll be doing it and running it to see what happens if anything. As this particular person doesn't want to put me out I'm just going to have to stand on her and demand the thing to solve the problem. Thanks for your suggestions.

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by jck In reply to Error messages in XP

Are you running any Symantec products on the machine, like V2i Protector 2.0?

if so, go here.
http://service1.symantec.com/SUPPORT/powerquest.nsf/35f1485389b899f088256e97004a3bb4/626010eae181acc988256e75007cd1f9?OpenDocument&prod=V2i%20Protector&ver=Server%20Edition%202.0&pcode=v2ipro&src=ent&miniver=v2ipro_server_2&tpre=&prev=&dtype=corp

otherwise, I'd have to say it's a memory issue, whether overheating or having intermittent issues.

We've had dells with the same problem...getting a BSOD because of bad memory pages, but every test you run says the memory is okay. Don't know if it's the same motherboard, but I've heard of that kind of thing before.

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