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Error no such file or directory exception thrown - android

Hi all,

I'm running a W7 PC and have a fitness device from Polar (Andriod). I have contacted their support & no luck so far, so hoping people with more skills than me have some ideas on troubleshooting from a PC & network perspective.

The device syncs fine. ie. it uploads data from the device to the website.
The device will not do a firmware update.
Im on my 2nd device. Most peeps dont have an issue, some do like myself.
Ive turned off firewalls & whitelisted the site it connects to
I have verified the backup directory does exist
I can see the firmware update loaded on my PC!

[11:39:46.594] [2260] Cf url found. https://dngo5v6w7xama.cloudfront.net/connect
[11:39:46.595] [2260] Remote.Read, url: https://dngo5v6w7xama.cloudfront.net/connect/contentserver/sync/polarv650/1.1.8/marktext.json
[11:39:46.84 [2260] Remote.Read, url: /ui/marketing_template.html
[11:39:47.211] [2260] Model: PolarV650
[11:39:50.780] [2260] Run firmware update process
[11:39:50.784] [2260] Model: PolarV650
[11:39:51.894] [2260] Do backup
[11:39:53.036] [2260] ERROR: No such file or directory exception thrown.
[11:39:53.036] [2260] ERROR: Path '/SYS/BT' do not exists.
[11:39:53.037] [2260] Export failed with data path /SYS/BT to C:/Users/me/AppData/Local/Temp/polar/backups/35A8661F/SYS/BT
[11:39:53.047] [2260] ERROR: No such file or directory exception thrown.
[11:39:53.047] [2260] ERROR: Path '/U/0/S/TPREFS.BPB' do not exists.
[11:39:53.047] [2260] Export failed with data path /U/0/S/TPREFS.BPB to /U/0/S
[11:39:53.050] [2260] ERROR: No such file or directory exception thrown.
[11:39:53.050] [2260] ERROR: Path '/U/0/S/UDEVSET.BPB' do not exists.
[11:39:53.050] [2260] Export failed with data path /U/0/S/UDEVSET.BPB to /U/0/S
[11:39:53.050] [2260] Backup done
[11:39:53.051] [2260] Start firmware download
[11:39:53.052] [2260] Firmware update loading started.
[11:39:53.052] [2260] With proxy: , port: 0
[11:39:53.205] [2260] Bytes received: 8192/8192 (prev: 0), Bytes total: 3827895, fwUpdateReplyDeleted0, fwDownloadAborted: 0/GENERAL_ERROR

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