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Error opening messages in outlook expres

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by khinton 1 view

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I have a client running NT 4.0 workstation and the Sabre travel program.
Problem is they can receive mail but when they try to open it, it pops up a message stating an error opening message reload express, when they try to send a new message it pops up with fail to load address book, express it configured incorrectly, reconfigure.
Any ideas? We have tried to relod Express 4 times with no success, we cannot reload NT because of Sabre travel program

3 replies

by debisse

a good idea is to check where the failure comes from. I've made good experiences with the tools filemon and handleex from www.sysinternals.com.
Put the files of the tools in a directory, start the tool amd then start the action.
If the error occurs, stop tracing and look for the report. Find the first error message, and look if it's a dll or another file.
with handlex you will have a depper look into the system

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