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error startup message on windows xp

By msuli85 ·

i get this error message at start-up on windows xp which goes like:(Windows cannot find ??C:\WINDOWS\eksplorasi.pif?). i have symantec endpoint protection and when i scanned the whole system, it discovered some security risks but they were removed. However this start up message still exists.

Can u help me on this matter please?

thanks in advance

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Yup, its a virus

by TNT@support In reply to Virus

ekslorasi.pif launches malware. I recomend pulling out the hard drive, put it in an external enclosure, attach it to a known good computer, access the external drive to edit its registry information. Also, run several anti-virus products on the drive. Put the hard drive back in and try to start.

Or you could try a repair installation of XP.

Or you could wipe the drive completely and reinstall the OS and apps (recommended).

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by msuli85 In reply to error startup message on ...

thank you very much for the comments. i think i will just re-install windows xp on my laptop, but how can i avoid getting this virus again? will symantec endpoint protection keep it away from attacking my laptop again?

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Probably not

by TNT@support In reply to thanks

If your current solution didn't stop it this time, it probably wont stop it next time. Try layering your security. Reset your browser security so programs - especially ActiveX controls - cannot install themselves without your permission. Get rid of all the browser toolbars like Google and Yahoo, etc. If you like your current Antivirus program, stick with it. If not, Microsoft Security Essentials is free and is very good. Regardless of what your primary antivirus is, also install ThreatFire from PC Tools. It helps catch things the other guys miss.

Good luck!

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