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error when installing usb2 pci card

By bburr2 ·
after putting in a usb2 pci card (zonet- zuh2205v) it asks to search for drivers. The computer looks for drivers and starts to download them from the disk. before completeing an error box pops up saying "the driver installation file for this device is missing a necessary entry. this may be becuase the inf was written for windows 95 or latter. contact your hardware vendor." I also went to the vendor page for newest driver it was the same result.
I have contacted vendor but no reply yet. I could use some help.
bill

win xp sp2
msi mother board (km2m)
1.8 cpu

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by softcorp.us In reply to error when installing usb ...

Hello Bill,

This appears to be a problem only the vendor can solve. It makes me wonder though. This installation show-stopper is so solid, perhaps it is new, introduced by SP2? When the vendor prepared its INF file, it must have tested and worked, at least once anyway :-).

Software developers really need to wake up (MS in this case). When they put out an error message, they shouldn't be coy with the details! Instead of "a necessary entry" is missing, they should say specifically what is missing. The software has already failed 100%. This is not the time to be "polite" by hiding the nitty-gritty details. The user's "hands" are already going to get dirty.

Best of luck to you. Hopefully the vendor will provide you with good customer service.

-----Steve Jackson

CEO/CSA
Software Corporation (Softcorp)
http://www.softcorp.us/probono
Advanced pro bono tools and utilities free for personal use

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by cvjack In reply to error when installing usb ...

Your card has a VIA chip on it. If I were having the same problem as you, I would go to the VIA website (www.viatech.com) and look for a driver that matches the chip on your board. They only make a couple of USB-2 controllers so it shouldn't be too hard to find. Also, I was under the impression that the MS-WinXP built-in USB drivers would work just fine with any VIA USB 2.0 controller as long as SP1 was installed...

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