Software

Sounds like they've moved the .pst folder. Simple solution is to remove the folder, then re-open it from the new location.

I'd first suggest checking the hard disk for errors by using the chkdsk utility. Then I'd recommend that you run scanpst.exe (utility to repair damaged .pst's). Scanpst.exe will ask you where the .pst is located, prompt for backups, then scan the .pst for errors + fix.

Sounds like the Outlook.pst was not properly closed because of the BSOD on his workstation. Try running the Inbox Repair Tool (scanpst.exe) on his Outlook.pst file. You should be able to find the scanpst.exe file in the following location:

c:\program files\\Common Files\System\MSMAPI\LocaleID folder

where LocaleID is the locale identifier (LCID) for the installation of Microsoft Office. The LCID for English - United States is 1033.

There are instructions for running scanpst.exe in the Outlook Help file, so if you have another PC running Outlook 2003, you should be able to find further info there.

Hope this helps!

Sometimes it happens that while opening your outlook files, you may come across different error messages. Unknown error 80040116 is a common outlook error encountered while working in MS excel. This <a href="http://www.scanpsterror.com">scanpst error</a> stops you from accessing your important outlook files. You can fix this error by using inbox repair tool, which is an inbuilt tool provided by outlook. But if it fails, you will have to take the help of third-party inbox repair tool.

Outlook error code 80040116 is one of the very common errors experienced by the users. Once it occurs on your system you will become unable to access any of your Outlook data file. Initially it would be better to run chkdsk utility and then also make use of scanpst.exe utility. However, the PST large size is also considered as the reason of such error codes and to resolve it you need to split those large files up to 2GB with the help of <a href="http://www.stellarphoenixpstfilesplitter.com">Stellar PST file splitter</a>.

Hi,

You can use Outlook recovery tools to repair your PST file. Below is a list of them:

http://www.datanumen.com/aor/compare.htm

Most of them provide a free demo so you can try first.

Steve

If you are getting error message while opening Outlook then this might be because of the corruption in .pst file. So in order to resolve this problem you can try inbuilt inbox repair tool or scanpst.exe. But this inbuilt tool fails then you can try PST Repair Tool in order to repair pst file safely.
http://www.repairpst.info