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  • #4007084

    Event Viewer issuing error message for McAfee TrueKey

    by danbromberg ·

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    The Event Viewer on my Win10 Pro 22H2 issues this error message:

    The password notification DLL C:\Program Files\TrueKey\McAfeeTrueKeyPasswordFilter failed to load with error 126. Please verify that the notification DLL path defined in the registry, HKLM\System\CurrentControlSet\Control\Lsa\Notification Packages, refers to a correct and absolute path (<drive>:\<path>\<filename>.<ext>) and not a relative or invalid path. If the DLL path is correct, please validate that any supporting files are located in the same directory, and that the system account has read access to both the DLL path and any supporting files. Contact the provider of the notification DLL for additional support. Further details can be found on the web at http://go.microsoft.com/fwlink/?LinkId=245898.

    I do not have McAfee or TrueKey installed on my system. The “HKLM\…” path described in the message does not exist in my Registry. What can I do so I will no longer get this error?
    Thanks,
    Dan

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    • #4007095

      For me this was easy.

      by rproffitt ·

      In reply to Event Viewer issuing error message for McAfee TrueKey

      I removed McAfee. There are many tutorials on how on the web but for Win10 I have had no issues like this using the supplied anitvirus.

      • #4007110

        Reply To: Event Viewer issuing error message for McAfee TrueKey

        by danbromberg ·

        In reply to For me this was easy.

        I downloaded and ran the McAfee program: MCPR.exe which supposedly removes all traces but EventViewer is still complaining about it.
        But thanks for your reply.

        • #4007113

          There’s another place it can be.

          by rproffitt ·

          In reply to Reply To: Event Viewer issuing error message for McAfee TrueKey

          ” C:\Program Files\Intel Security\True Key and run the Uninstall.exe file to uninstall True Key. ”
          This app can also show up with some Adobe programs.

          But do see if Intel Security True Key is in the apps list as noted at https://blog.pcrisk.com/windows/12398-how-to-uninstall-true-key

        • #4007349

          Reply To: Event Viewer issuing error message for McAfee TrueKey

          by danbromberg ·

          In reply to There’s another place it can be.

          Perhaps at one time, I did have TrueKey installed but there do not seem to be any remnants left, other than the one EventViewer is complaining about. It’s not like me to get rid of software by just deleting files since I always first rely on an uninstaller for a product. So if I did then I would have expected McAfee’s MCPR.exe program to clean up any remnants, but I still get the error message with each bootup.
          Fortunately, it doesn’t cause a BSoD or the like, so I’m just curious about where it may be hiding.
          All of the suggestions in the blog video you sent relied on an uninstall program for TrueKey (or Intel) so none of that was of any value, but I appreciate your suggestions.
          Dan

        • #4007354

          It’s rare to see a clean Event Viewer.

          by rproffitt ·

          In reply to Reply To: Event Viewer issuing error message for McAfee TrueKey

          After decades I don’t bother unless there are evident problems such as BSOD or something else.

          I see Kees mention searching the registry and I’ll add another procedure I’ve used when an app or dll was eluding me.

          I’ll install the app again then remove it. That and searching the registry seems to work but again, sometimes it’s not worth the effort.

          -> Parting idea #3. Go get AUTORUNS and look through its findings.

        • #4007385

          Reply To: Event Viewer issuing error message for McAfee TrueKey

          by danbromberg ·

          In reply to It’s rare to see a clean Event Viewer.

          You’re probably right that I made too big a deal about this since it caused no harm. Still, it’s fun to go from clean to squeaky clean (especially if no new problems are introduced).
          Also, I like your idea about reinstalling the s/w (which would probably offer an uninstall exe). I’ll keep that in mind (as well as investigating AutoRuns).

          BTW, see below for my reply to rproffitt where I finally did find a Registry entry for TrueKey.

          Thanks for your interest – much appreciated!
          Dan

          • This reply was modified 2 weeks, 3 days ago by danbromberg.
    • #4007131

      Reply To: Event Viewer issuing error message for McAfee TrueKey

      by kees_b ·

      In reply to Event Viewer issuing error message for McAfee TrueKey

      Did you search for TrueKey in the registry? I assume it’s mentioned somewhere. And it’s sure it didn’t come there from Microsoft.
      Then remove that entry.

      • This reply was modified 2 weeks, 4 days ago by kees_b.
      • This reply was modified 2 weeks, 4 days ago by kees_b.
      • #4007337

        Reply To: Event Viewer issuing error message for McAfee TrueKey

        by danbromberg ·

        In reply to Reply To: Event Viewer issuing error message for McAfee TrueKey

        As mentioned in my original question, the path displayed in the error message does not exist in my Registry.
        Dan

        • #4007356

          I would not look for the path.

          by rproffitt ·

          In reply to Reply To: Event Viewer issuing error message for McAfee TrueKey

          I’d be searching for True Key or TrueKey.

          Also, another nod to AUTORUNS.

        • #4007373

          Reply To: Event Viewer issuing error message for McAfee TrueKey

          by danbromberg ·

          In reply to I would not look for the path.

          Well now, I stand corrected! When I follow the path (≈the error message wording):
          Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Lsa\Notification Packages

          I see the following entry:
          scecli
          C:\Program Files\TrueKey\McAfeeTrueKeyPasswordFilter

          So I’m very hopeful this is what EventViewer is complaining about.
          I’m tempted to leave the ‘scecli’ and just delete:
          ‘C:\Program Files\TrueKey\McAfeeTrueKeyPasswordFilter’.

          What do you think?
          Dan

          • This reply was modified 2 weeks, 3 days ago by danbromberg.
          • This reply was modified 2 weeks, 3 days ago by danbromberg.
          • This reply was modified 2 weeks, 3 days ago by danbromberg.
          • This reply was modified 2 weeks, 3 days ago by danbromberg.
          • This reply was modified 2 weeks, 3 days ago by danbromberg.
        • #4007380

          Looking at that now.

          by rproffitt ·

          In reply to Reply To: Event Viewer issuing error message for McAfee TrueKey

          https://www.google.com/search?q=scecli finds Microsoft may have a hotfix but here’s the awful part. Sometimes I encounter things like this and Microsoft will only reveal the hotfix when you call it in. (Yes, they live in a Jurassic time period still.)

          But sure, keep the scecli but remove what’s no longer relevant in your system.

        • #4007845

          Reply To: Event Viewer issuing error message for McAfee TrueKey

          by danbromberg ·

          In reply to Looking at that now.

          I’m happy to report the ERROR message that I was concerned about no longer appears in the EVENT VIEWER as of the latest boot! Whew! I was a tad nervous when I deleted the path in the ‘Notification Packages’ (leaving the ‘sceli’ term as you suggested) from it since Windows issued a warning message (sorry, I didn’t jot it down). So I was anticipating a possible BSoD for mucking about with the Registry.
          But all is well, so thanks for your support.
          Dan

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