Hello all and thank you for reading.
I work for a medium size company that runs a server based network. The server runs 2003SE. For quite some time, there are a number of users that complain that sometimes, when opening an excel file, the file will *flash* open and then close immediately. However, if you open up the Excel program and then use the file>open>then navigate to the location of the file method, it will open with no problems.
There are also times where, well, let me have the user tell it in her own words:
“Twice I went to print a spreadsheet and Excel just closed. One was a file on the network and one was an attachment to an email”
-and-
“FYI – Various times today, 4 to be exact, the excel spreadsheets would either not open (double click on a file, it flashed open, then immediately closed Excel down), or open the file, let me work in it some then it???d shut Excel down, or with the printing issue. I even rebooted my computer mid-day today for another issue (iSeries Navigator) and the Excel issue continued. Wow??????.”
I’ve taken all the usual steps including:
Clearing the cache on the local machine.
Emptying the temp folders (i.e. c://windows/temp, etc) and have run latest version of Ccleaner as well.
I’ve defragged the drive
I’ve completely removed MS Office 2003 using the Office Removal Tool via Microsoft, and reinstalled MS Office again.
Have run the detect and repair tool on the ‘problem’ files
I have about 3 users having this problem and they have been complaining for some time (about 3 mos). Nothing I’ve tried has worked so I humbly as for any suggestions!
Thanks
