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Excel does not print

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by rmeier

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We recently upgraded our laptops to Dell C-600 (from Dell CPi), in addition to upgrading Win95 to XP Professional & Office97 to OfficeXP. We have a user who can no longer print to their direct connect HP IIP printer, while in Excel. Outlook, Word & other personal programs can print to the direct connect printer without problems. The user CAN however print from Excel to any of our network printers. I have replaced printer drivers & their printer to another model.
Any suggestions????

2 replies

by courtsupport

Have you tried to just reinstall excel? I would also try to use the XP provided driver for the printet.

by rmeier

We have since changed out the user's laptop & are experiencing the same problem. Like all good problems, this one is intermittant. We have also removed the user's access to all of the network printers (82) & only left 3 available, + the direct connect printer.

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