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Excel spread sheet printing problem.

By diskfailure ·
One of our depts. , uses an excel spreadsheet on a daily basis. This spreadsheet uses formulas to tabulate certain data in certain fields. The sheet works fine, its printing them that the problem. At first the users couldn?t send batch print jobs toour 8000N network printer. They send 10 print job and get 4. Next the spreadsheets started shrinking on them. After every print job the spreadsheet would get smaller and smaller. The user would have to open up each sheet, resize the print size to normal, then print.
After that it would start shrinking. The sheet printed normal for about a month then this shrinking episode started. No new software has been installed, user are not tampering with the print size, print drivers are correct, what?s up. Please help
!

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Excel spread sheet printing problem.

by IT_Instructor In reply to Excel spread sheet printi ...

What OS?
There is a firmware update for printer at:
http://www.hp.com/cposupport/swindexes/hplaserjet5942_swen.html

Digital sender module software is also updated.

Try to lower print resolution to 600 or 300.
Try PCL5e drivers.
Try sending to specific tray with specific paper type (ie; Tray 2,letter). The software application settings override printer driver settings and printer driver settings override control panel settings.

Might have to do factory or cold reset on printer.

Good Luck!

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Excel spread sheet printing problem.

by diskfailure In reply to Excel spread sheet printi ...
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Excel spread sheet printing problem.

by jwilczyn In reply to Excel spread sheet printi ...

You didn't specify which Excel you are running - if it is 2000 - try to apply SP1a and SP2.
The printer - I would rather try to use the PostScript driver for this printer. As "dpriemer" advised you "to lower print resolution" may help - a size of a document created with resolution 600X600 is 4 times bigger than 300X300 - less network traffic, etc. Check printer driver settings such as page protection, memory, paper size and spool settings in computers running Excel.

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Excel spread sheet printing problem.

by diskfailure In reply to Excel spread sheet printi ...
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Excel spread sheet printing problem.

by diskfailure In reply to Excel spread sheet printi ...

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