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Exchange 2003 Out of Office Issue

By peacegenie ·
Hi

We are using Exchange 2003 as a Mail server in our organization ABC Pty Ltd.

A user xyz sends an email on 4th of Januray 2010 from her hotmail account (xyz@hotmail.com) to our organization (ABC Pty Ltd) staff ( Richard@abc.com & Alex@abc.com) .Both Richard & Alex were on leave on 4th of January 2010 and the Out of Office was enabled on ther rMailboxes.User xyz@hotmail.com received Out of Office reply messages from both Richard & Alex.But Richard & Alex complained that they never received that email from user xyz on 4th of January 2010.

We (IT Staff of ABC Pty Ltd) have tracked that email by using Messaging Tracking option in Exchange 2003 and the tracking result shows that both Richard & Alex received email from user xyz on 4th of Januray 2010 and it's successfully delivered to their Mailboxes.But when we searched their Outlook ( All folders , including deleted items & Junk folder and also checked recovered deleted items folder) but we couldn't find that email message and it lokks like disappeared some where.If you ever come across with this similar issue then please help us.

Thanks

Sohail

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