• Creator
  • #2250724

    Exchange 2007 and embedded pdf attachments


    by itadmin ·

    I have recently migrated my company’s email system from hosted (Sun I believe) to Exchange 2007. Since doing that our Dell scanner (MFP
    1815DN) is no longer able to send emails with the attached PDF’s. I have
    setup a receive connector to allow anonymous sender for this device only per
    the page:

    The authentication works fine, but all the emails appear garbage and no atachement

    Date: Thu, 10 May 2007 15:43:04 -0700 (PDT)

    Content-Type: TEXT/PLAIN; charset=ISO-8859-1

    Please open the attached document. It was scanned and sent to you from
    SpeedLine Solutions, Inc

    Content-Type: image/jpeg
    Content-Transfer-Encoding: BASE64
    Content-Disposition: attachment; filename=”Scan 001.PDF”


    Also when I send it through my spam firewall, it appears fine, until it hits Exchange. I have also pointed it back to my hosted smtp server and the emails work again.

    Anyone have any ideas???

All Answers

  • Author
    • #2590953


      by itadmin ·

      In reply to Exchange 2007 and embedded pdf attachments


    • #2620689

      Same issue!

      by steve.bouse ·

      In reply to Exchange 2007 and embedded pdf attachments

      We are having the exact same issue, with the same MFP 1815dn..and Exchange 2007 garbled characters. When we change back to our Ex2000 Bridgehead..and it relays thru that..same result for Ex2007 mb, but fine for Ex2000 mb. Let me know if you found the solution, as there is a firmware upgrade for the device on Dell’s website (dated 2/2007). Thanks! Steve

      • #2621894

        Still not fixed

        by itadmin ·

        In reply to Same issue!

        I have found a number of users with the same issue, but as yet Dell and Microsoft poit fingers at each other. FYI the firmware update on Dell’s website DOES NOT fix this issue. I am waitnig to see if EX 2007 SP1 gives me more tools to troubleshoot.

        • #2618561

          Same problem – any ideas

          by info ·

          In reply to Still not fixed

          We too are having the exact same problem with a Dell 1815dn and Exchange 2007.

          Has anyone made any progress?

        • #2617817

          Dell is researching the issue

          by steve.bouse ·

          In reply to Same problem – any ideas

          We have a gold support ticket with Dell and they are researching it and are aware of the issue (and working with the printer engineers and Microsoft). Exchange 2007 Rollup 3 addresses a similar issue, and Dell may have an MFP firmware update for the device. Steve

        • #2614847

          any updates?

          by gtcheong ·

          In reply to Dell is researching the issue

          I was just wondering if Dell was able to resolve the issue?

        • #2614588

          update from dell

          by steve.bouse ·

          In reply to any updates?

          contact gold support–they have a firmware that will work–did for us.

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