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Exchange 2k contacts issues

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by ngunity

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Hello,

I need someone familiar with Win2k and Exchange 2k

My companies e-mail serving is outsourced so our mail domain e.g. '@mycompany.com.au' is served from the internet.
Within our Head office all users have an internet mail account on the internet based mail server from which they download mail using POP. We run an Exchange server within Head office to store users mail, and to allow mailing within the office without leaving via the internet connection. We have setup users within theoffice using the same mail domain e.g. '@mycompany.com.au' to the one that is served on the web to all of the companies staff. When we were running our Exchange on 5.5 we never had a problem, however since upgrading a server to Exchange 2K we have found that we cannot enter contacts with the '@mycompany.com.au' domain and send to them, receiving this error: " A configuration error in the e-mail system caused the message to bounce between two servers or to be forwarded between two recipients. Contact your administrator"

All Technet and Techrepublic answers have been tried without success. We need a decisive answer on whether or not what we're doing can be done in Exchange 2k (as some sources say not) and if SO how?

thank you
e-mail me for further details
ngrunseit@harveyworld.com.au

5 replies

by georgevlob

Yes, you can do this. Without knowing all details, the problem could be in DNS. In order for your scenario to work, your internal DNS server needs to point the MX records to your internal server with a hier priority value than the external server.
If you eail me more details about your setup, I may be able to give you a better answer.

George

by ngunity

We are not running an internet based DNS server in house and thus don't have an an MX record for our Exchange mail. I am not clear on what you are saying we should try.

We will e-mail you with further details, it's good to hear from someone who definitely says it can be done, thank you.

by isys

Change your internal Exchange server IP address to 192.168.XXX.XXX. Change the name of your internal Exchange server from "exchangeserver@mycompany.com.au" to "exchangeserver@192.168.XXX.XXX", and change the user profiles for that server from "user@mycompany.com.au" to "user@192.168.XXX.XXX". If you want mail to go between the inside and outside machines you will have to route it independently.

by ngunity

The problem was solved as follows:
In Recipient Policies we changed the "Default Policy" properties for the SMTP email address to have be a different domain name to our external server. I also have a second Recipient Policy, and I made that one set the SMTP Email address to what it should be (the same as the external server). I then set the second policy to have the highest priority, so that when new accounts are created, they are given the right SMTP address, and not the one that is set in the Default Policy. Now I am able ot send in and out of our Exchange 2000 box.

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