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  • #2092253

    Exchange 5.0 One mailbox locking Outlook

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    by tmc3306 ·

    I have one user that when going into Outlook will freeze everytime, from any workstation. I have tested other users and they work just fine from any of the workstations. It appears it is just this user and I don’t have to open anything in Outlook for it to freeze. Takes about 15-30 seconds to freeze.
    Any help would be apprediated.
    Thank you

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    • #3879286

      Exchange 5.0 One mailbox locking Outlook

      by aavakian ·

      In reply to Exchange 5.0 One mailbox locking Outlook

      try opening outlook with the safe switch. start/run type outlook.exe /safe This will open outlook without preview pane and addins. If the first message in the inbox is damaged then the preview pane could be trying to open it and freezing up the computer.

      • #3871394

        Exchange 5.0 One mailbox locking Outlook

        by tmc3306 ·

        In reply to Exchange 5.0 One mailbox locking Outlook

        Sorry that did’t help me, we don’t use the preview pane. I am going to keep that hint handy though. I can see where it might be useful sometime.
        Thank you so much!

    • #3870126

      Exchange 5.0 One mailbox locking Outlook

      by mckaytech ·

      In reply to Exchange 5.0 One mailbox locking Outlook

      I like the first answer and think it would be useful to try that first.

      My experience has been that this situation most often occurs from a corrupted profile (if you’re using roaming profiles) and deleting and recreating the profile solves the problem.

      If you’re not using roaming profiles, it could be a corrupted mailbox and that can get tricky. If there is mail to be saved, you’ll probably want to try things like the IS/DS Consistency Adjuster and maybe even a database maintenance procedure using EDBUTIL.
      If there is no mail to be saved, you can just delete and re-create the mailbox.

      paul

      • #3871395

        Exchange 5.0 One mailbox locking Outlook

        by tmc3306 ·

        In reply to Exchange 5.0 One mailbox locking Outlook

        I ended up just recreating the mailbox. I gave up assuming that the mailbox was corrupt. It was a small mailbox.

    • #3871393

      Exchange 5.0 One mailbox locking Outlook

      by tmc3306 ·

      In reply to Exchange 5.0 One mailbox locking Outlook

      This question was closed by the author

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