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Exchange 5.0 One mailbox locking Outlook

By tmc3306 ·
I have one user that when going into Outlook will freeze everytime, from any workstation. I have tested other users and they work just fine from any of the workstations. It appears it is just this user and I don't have to open anything in Outlook for it to freeze. Takes about 15-30 seconds to freeze.
Any help would be apprediated.
Thank you

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Exchange 5.0 One mailbox locking Outlook

by aavakian In reply to Exchange 5.0 One mailbox ...

try opening outlook with the safe switch. start/run type outlook.exe /safe This will open outlook without preview pane and addins. If the first message in the inbox is damaged then the preview pane could be trying to open it and freezing up the computer.

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Exchange 5.0 One mailbox locking Outlook

by tmc3306 In reply to Exchange 5.0 One mailbox ...

Sorry that did't help me, we don't use the preview pane. I am going to keep that hint handy though. I can see where it might be useful sometime.
Thank you so much!

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Exchange 5.0 One mailbox locking Outlook

by McKayTech In reply to Exchange 5.0 One mailbox ...

I like the first answer and think it would be useful to try that first.

My experience has been that this situation most often occurs from a corrupted profile (if you're using roaming profiles) and deleting and recreating the profile solves the problem.

If you're not using roaming profiles, it could be a corrupted mailbox and that can get tricky. If there is mail to be saved, you'll probably want to try things like the IS/DS Consistency Adjuster and maybe even a database maintenance procedure using EDBUTIL.
If there is no mail to be saved, you can just delete and re-create the mailbox.

paul

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Exchange 5.0 One mailbox locking Outlook

by tmc3306 In reply to Exchange 5.0 One mailbox ...

I ended up just recreating the mailbox. I gave up assuming that the mailbox was corrupt. It was a small mailbox.

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Exchange 5.0 One mailbox locking Outlook

by tmc3306 In reply to Exchange 5.0 One mailbox ...

This question was closed by the author

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