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Exchange 5.5 sp2

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I'm running Nt4 box with Exchange 5.5 sp2 and Norton Antivirus. Exchange runs ok, except when rebooted it does not want to load any echange services, i get a message that services could not be started. I can't start them manually I get a message services cannot be started. I have to restore from offline backup and start services manually.

7 replies

by itmail

When did you start having this problem? I have seen somthing similar when a server has been recovered and the account and computer names did not match.

by xpertdragon

Are you making sure that the majority of the Exchange services are shutdown before you are rebooting your server? Make sure services such as Information store, and Exchange directory synchronization has been shutdown before rebooting. If you do all of this, with a clean boot up, your services should start up fine. If not check your Event Viewer for obvious Event ID error messages. Also, I would consider upgrading to Servic Pack 4 for Exchange 5.5, as it looks like you are 2 service packs behind.

Best of Luck!

Paul M. Chavez

by curlergirl

You need to check the Event Log for error messages and troubleshoot those particular messages. It sounds like your databases became corrupt or inconsistent somewhere along the way and the corruption has never been fixed. The following TechNet article may help you troubleshoot - Q147244 (search www.microsoft.com/technet for the number). I don't know what standards you're used to, but what you describe is not what I would call running "ok" in terms of normal Exchange operation. Also, Exchangecan be a very delicate animal and sometimes if you do the wrong thing you can cause more harm than good. So, definitely use the troubleshooting article and check for event log errors before doing anything else. Once you have event log errors you can look them up on the TechNet web site or repost here and someone will help you further. Hope this helps!

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