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Exchange / ActiveSync (Windows Mobiles)

By theahlancaster ·
Hello,

I am having trouble getting my Windows Mobile to connect with our exchange server.

I can connect to OWA from the Windows Mobile (v6) which makes me believe it is not a certificate or security issue.

I have set up another virtual website just for the use of ActiveSync. I exported the Exchange virtual website (with FBA + SSL turned off) to create this. It now shows the default domain rather than \ in directory security.

I have configured the mobile device with the relevant mail server details and all other options - but when tying to sync it sits there for 5-10 mins trying to do something then it throws up with the following error:

"Your server is unavailable; please try later"

The support code given is: 0x85010017 which relates to the mobile device receiving too much date. I know this is not the case as I am logged on with a test account which has hardly any data to sync.

I'm wondering if there is anything I need to amend on my firewall.

Any ideas? I need some help!

Thank you

Thea

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All Answers

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Check if OMA is working

by AruJammer In reply to Exchange / ActiveSync (Wi ...

Use a browser to navigate to your OWA and then add /OMA behind the link.

Make sure you have Outlook Mobile Access enable in your Exchange Global Settings

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oma

by theahlancaster In reply to Check if OMA is working

Hi,

I've navigated to https://OWAaddress/OMA from my windows devise.

It took me to the log on page and then after logging in came up wtith page not found HTTP 404 error...........?!

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global settings

by theahlancaster In reply to oma

All the exchange mobile settings are enabled

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oma

by theahlancaster In reply to Exchange / ActiveSync (Wi ...

I?ve mapped to https://mail.north-dorset.gov.uk/OMA from the Windows mobile devise.

I get a very very basic view of inbox / calendar etc.

Even more confused now!

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That means the OMA is working

by AruJammer In reply to oma

Your exchange is ready to synchronise with your mobile device.

Check if you entered the right server address in your device.
It should be--> mail.north-dorset.gov.uk

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ok

by theahlancaster In reply to That means the OMA is wor ...

It's working......I needed to check the SSL box on the actual mobile device. So that's good

BUT!

I've been using this phone with a test user. I now need to configure it for the actual person who will be using the phone - but I can't take the current test user out of the server config page. It's greyed out....

Have gone through the options over and over and can't spot where to remove it. Been surfing Google - but can't seem to find any answers

So near.........yet so far....

Thea

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Two options

by AruJammer In reply to ok

You can either use these two options

I prefer to use the first one, since this is for a new user.

Option 1: Hard Reset
Give the phone a hard reset, this will reset the device to factory default, but you need to setup your GPRS connections to have internet access

Option 2: Delete Microsoft Exchange
In Active sync: Menu--> option, delete Mircosoft Exchange.

In both cases, you have to configure the server settings for the new user

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sync

by theahlancaster In reply to Two options

I went for the 2nd option - it's worked!

Thanks for all your help :)

Thea

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