Exchange email forwarding nightmare, urgent help needed, I beg!!

By Rich ·
Hi Guys

Right, anyone giving me help to sort this problem gets eternal gratitude and helps me keep my contract with my main client!

They have got an AD/exchange backend and front end which have worked fine for years. The front end (server3) controls all local users, however the backend (server4) controls the pop email, and forwards onto server3 where it enters exchange and becomes a standard internal email.

So, the problem!
Currently when the CEO (the only guy who uses pop extensively) sends more than 1 email an hour it doesnt get delivered. It is in the message store on server4 and you can see it sat there, but it does not then forward onto server3, and subsequently doesnt get delivered to its recipient.

Neither me nor the other guy who helps support the company systems fully understand the forwarding/replication process so we dont know how to understand the problem fully.

It has been like it for several days, the ceo is extremely demanding and a lot rests on me sorting this problem.

Any feedback/help/ anything would be massively appreciated. I am sitting hitting refresh until I fix the problem so if you need any more info to help Im sat waiting to give it.

Hopeful thanks in advance!

The emails which do not forward on to the other server are all stored in the "queued" folder in vs1\queue

This conversation is currently closed to new comments.

Thread display: Collapse - | Expand +

All Answers

Collapse -

post the question @

by CG IT In reply to Exchange email forwarding ...

or Microsoft's community boards.

best place for help for all things exchange.

Collapse -

Il give it a try

by Rich In reply to post the question @ msexc ...

Thanks, Iv posted over there too :)

Collapse -

Exchange issues

by Nimmo In reply to Exchange email forwarding ...

This won't solve your problem but it may help you better understand the problem.

All the POP connector is doing to connecting to the external POP server to pull email down; it's mainly used for transition from external POP accounts to internal mail hosting.

Once the email has been pulled down from the external server it is put in the mail store and delivered to the user's mailbox.

If you can see the emails are coming into the server but sitting in the mail store the issue is on the exchange server not with the external server (which you probably already know).

A couple of things to take a look at are; check the users default email address is for the local domain not the POP address, take a look at the tracking log to get a better look at where the issue is.

I mainly look after SBS servers to the location of this folder will be different to normal exchange, but look in the POP connectors failed mail folder "C:\Program Files\Microsoft Windows Small Business Server\Networking\POP3\Failed Mail" (on SBS server) for any failed emails.

Collapse -

Exchange is on Server 3 so what do you

by BizIntelligence In reply to Exchange email forwarding ...

have on Server 4?

Do you have exchange on Server 4 or a third party POP3 connector?

Collapse -

Front End/Back End Exchange

by CG IT In reply to Exchange email forwarding ...

the Front end sends and receives mail. It is the interface between public mail servers and the private network. The back end exchange server is what distributes mail to users mailboxes or takes mail from a users mailbox and give it to the front end Exchange for delivery.

You can have a POP3 inbound and SMTP outbound connections. If you are having trouble in internal email, check the SMTP queue. Check DNS to ensure it is running and you have the correct records. Check distributions lists.

Collapse -

Exchange email forwarding

by phemii_77 In reply to Exchange email forwarding ...

One thing I would suggest that you consider if you are going to forward mail to one of the services mentioned above is that you only do this as a short term solution as they often set a size limit on the user's mailbox. Also, if you are going to be forwarding mail for an extended period of time the user must ensure that they cleanup their mail on a regular basis.

The first step that we need to take is to create a "Contact" in Active Directory Users and Computers, this will be the account that we will forward the mail to later.

1. Open Active Directory Users and Computers

2. Right click on the container that you would like to create the Contact in

3. From the menu, select New and then select Contact

Figure 1

4. You will be presented with the "New Object - Contact" dialog box (Figure 1). Complete the fields as required (I normally ensure that the Full Name and Display Name make some reference to the fact that this is an external account for one of your users).

Figure 2

5. Click on Next. The dialogue box shown in Figure 2 will now be displayed. It is in this dialogue box that we will enter the email address that relates to this contact

Figure 3

6. Click on Modify. In the "New E-mail Address" dialog box (Figure 3), select the type of Email address that you would like to create for this contact, normally this would be SMTP

Figure 4

7. Click on SMTP and then click OK. The "Internet Address Properties" dialogue box will now be displayed (Figure 4). Enter the Email address that you would like to associate with this contact and then click OK

Figure 5

8. The dialog box shown in Figure 5 will be displayed. Click on Finish to create the Contact object

OK, so we now have the Contact created which represents the external mailbox that we want the users email to be forwarded to. What we must do now is associate the new contact object with the users object in Active Directory Users and Computers.

9. In Active Directory Users and Computers, locate the User account that you would like to modify, right click and then select properties.

Figure 6

10. From the Users Properties dialog box, select the Exchange General tab; you will now see the dialogue box show in Figure 6

Figure 7

11. Click on Delivery Options, you will be presented with the Delivery Options dialog box (Figure 7). Here you should now see the field that we can use to forward the "user's" mail to an alternative location. In the "Forwarding Address" section, select "Forward To" and then click on the "Modify" button

Figure 8

When you click on the "Modify" button, the "Select Recipient" dialogue is displayed (Figure and we have the ability to choose the account that we would like the mail to be forwarded to, in our case we have selected the Contact object that we created earlier.

Figure 9

12. One final option that we have is to have the mail message delivered to both the users Exchange mailbox and to the forwarding address we have just created. To have the message delivered to both locations, select the checkbox option highlighted in Figure 9

hi richard, hope this is helpful. do revert if ok.

Related Discussions

Related Forums