General discussion


Exchange error after disabling account?

By dustin ·
We have been disabling, not deleting employees in Active Directory. I set their account to forward to another email address and then every day I get about 15 error messages in the Event Logs for each account thats been disabled. The error is as follows.

Disabled user /o=First Organization/ou=first administrative group/cn=Recipients/cn="theiraccountname" does not have a master account SID. Please use Active Directory MMC to set an active account as this user's master account.

Source: MsExchangeIS
Category: General
Event I 9548
User: N/A

How do I get rid of this error? Is there another way I should be handling ex-employees and their emails other than just forwarding to their supervisors account?

I tried making a public folder called Ex-Employees and mail enabling it with a subdir for each employee but that didn't work properly ( or should I say, I didn't set it up properly ).

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by killerb In reply to Exchange error after disa ...

As per Microsoft: ?This event may be caused if a disabled account appears on the ACL that is being resolved". See Q328880 and Q324354 for more details.

If you are running McAfee GroupShield for Exchange, the see "Network Associates Support Solution I nai3676".

See Q291124, Q291151, Q316047, Q839862, and the link to "Microsoft event 9548 from source MSExchangeIS" for additional information.

Is it possible to delete and recreate the troublesome mailbox, then restore the mail to it?

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by p.j.hutchison In reply to Exchange error after disa ...

I run a program daily that sets the Master Account SID on any that it finds using LDIFDE to fix any that doesn`t have it.

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by kareltopinka In reply to Exchange error after disa ...

The Fix

Fixing the problem is very easy. If you disable a mailbox-enabled Windows account, all that needs to be done is to grant the SELF account Associated External Account and Full Mailbox Access permissions to the mailbox. This is done via Active Directory Users and Computers, where you navigate to the affected user account, bring up the properties, click the Exchange Advanced tab and then click the Mailbox Rights button. This is fully documented in the Microsoft knowledgebase article 278966.


Have a nice day!


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by dustin In reply to

Wow, thanks that fixed it.

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by dustin In reply to Exchange error after disa ...

This question was closed by the author

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