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Exchange mail group

By alanm ·
We have exchange 2003 installed within SBS2003. we need have added an account Sales@ that is distributed to multiple users within the company, but orders are getting duplicated. Is there away with Exchange to only issue the mail to the 1st user that logs on and record who has it and should be dealing with it?

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Not if you've created the account as a distribution list.

by ThumbsUp2 In reply to Exchange mail group

If that Sales@ account is a distribution list, it will send to all users on the list. There's no way to tell it to just send to the first one who logs in.

Why not just issue instructions for them to reply to Sales@ that they've got the order and are handling it. That way, everybody who sees the order will also see that someone else is handling it.

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or use public folders

by Churdoo In reply to Exchange mail group

TU2 is correct. Another option too is to create a mail-enabled public folder for SALES@ instead of using a distro group, and assigning the appropriate permissions to allow full control by all of the Sales Security group members.

The sales peeps will have to monitor the public folder, and once one has entered an order, can delete the email from the folder (or move the email to a "completed" folder or subfolder for archiving/history), thereby minimizing confusion and duplication.

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I know the answer

by The 'G-Man.' In reply to Exchange mail group

but a thumb it will cast ye!

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