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Exchange / NT external email

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by lmc4whpc

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Am using Exchange 5.5 and Windows NT - both with all the service packs - and use Outlook for our internal and external email. When I add a new account to the I always struggle with getting the external email to funtion properly -- it will receive and send internal, but only send external. I usually fumble along until I remember what I am forgetting to set up. Is there a way to make the smpt settings for external email delivery the default when setting up a new account through Exchange Administrator? And by the way if you can help me remember which piece I am forgetting, I'd appreciate it. I add the internet mail address with smtp as the value, then set as the reply address and it still won't work. I'll figure it out eventually, but any help is appreciated. Thanks!

10 replies

by dross

Unless you have configured your exchange server to send and receive internet email. You must configure your outlook client to send internet email first.

That would be in tools, services, delivery.

by campbellwj

Hi,

I have ran across this issue myself. First, there is no way that I am aware of to automatically setup the SMTP setting for a new email account. Second, the reason you can send external email and not recieve external email is because you do not have your DNS server setup correctly. To get around this, all you have to do is create another smtp alias for the user and instead of putting username@domain.com add username@172.16.16.16.com. Where the IP address is put the ip address of your exchange server.

Hope this helps.

Bill

by lmc4whpc

I tried this, but doesn't help. Also, is there a way to verify our DNS configuration? If it works for all but one person, that seems to point toward the configuration for this specific

by chris hirst

Go to Configuration Site addressing then on the addressing tabs set the SMTP address to whatever you want This will be the bit after the @ . For the bit before go Tools Options and setup the Display Name and Alias Templates, you need to make the name templates the same on every Admin machine you have

by chris hirst

Just reading your comment on X400 addressing. again on the site addressing properties you can set up the defaults you want for mailbox X400 addresses as well, realistically X400 addressing is only used by Exchange for intersite server transfers only. Reading through my answer I could have been clearer in saying that this is the place to setup the default addressing domain for SMTP, MS Mail, cc:Mail and X400 so for the SMTP you put in @mydomain.whatever when you change anything on this page youwill get a message box to verify you want to do this and a message telling you that a process has been put in place to make the changes. This will not affect any extra addresses you have added eg SMTP alias names.

Hope this makes it clearer

Chris

by lmc4whpc

I've tried all your suggestions -- the one did help with the default settings -- I am a little anxious about the effect this will have on my x400 settings, but will give it a try. The other suggestions are good, but don't accomplish what I need. Am still unable to remember what I am forgetting about the smtp mail settings. Maybe the weekend will help. Any other suggestions are welcome!

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