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Exchange/office/outlook helpdesk ticket

By ldavid ·
I'm not sure if I was dreaming, but I think I remember reading something about an integrated help desk ticket/tracking system using one or all of the following: exchange 2000 with server 2000 in outlook or office. Short story long: we are getting ready to convert from NT4.0 and Lotus to
server 2000 w/exchange and outlook. Is there something that resembles a ticketing system for our helpdesk kind of like the database we created in notes and if so, is anyone using it?

Thnx in advance!

LoriDavid
FAST Software
Network Department

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Exchange/office/outlook helpdesk ticket

by david.funnell In reply to Exchange/office/outlook h ...

In the MS Press Book 'Programming MS Outlook and MS Exchange' by Thomas Rizzo there is an example application included that is an integrated HelpDesk/Ticket system. This was specifically for Exchange 5.5, I'm not sure if the book has been re-released for E2K.

HTH
David

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Exchange/office/outlook helpdesk ticket

by ldavid In reply to Exchange/office/outlook h ...

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by ldavid In reply to Exchange/office/outlook h ...

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