Explaining to Residential EU's why Wireless Network Loses Connectivity?

By qhcomputingny ·
I have multiple home and business users that use wireless networks. Sometimes they lose connectivity, not because of range but because of user error or according to them, "it just won't go on the internet". Trying to come up with an answer that will satisfy their curiosity as to why they lose connection to the wireless network and therefore will not go online until it's reconnected. Some users never have a problem, but some it's really problematic, every 2 months or so. They ask why it won't connect and I try to explain that it could be user error in deleting the key from their computers, ect. But they insist that no one did this. Just wondering if anyone else out there in the consulting field has experienced the same problems with home and or business users that just don't get it.

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Linksys and XP Oddity

by Tig2 In reply to Explaining to Residential ...

Don't know if this is what you are looking for...

I discovered that XP would simply trash the key on both my computer and my partner's. No explaination, no changes made by either of us... except.

This was most likely to occur if the computer went to hibernate. As long as the computer didn't hibernate, the problem didn't occur.

The answer to the end users is simple- "It's a Mystery". Or "It's Microsoft" will do as well.

And for us, the problem remains... sort of. We dropped the Linksys for Netgear some months back. The Linksys was worse than Microsoft- it wanted to be re-booted constantly. Since we installed the Netgear, the problem has changed for us. Now if the computer hibernates or goes to sleep it will require a re-boot to get it to see the Internet again... but we can get email. Don't ask, haven't got a clue. But it is consistent.

Partner and I both have over 20 years in IT- him in programming, me in network and infrastructure.

The answer we give each other is "It's a Mystery".

Good luck!

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