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Explorer issues

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by luv2bike2

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i have a user that is having 2 issues:

1) the user has an external hard drive hooked up to his PC and also has a drive mapping to our network. drive g: is the external hard drive and is suppose to be named "extradrive", drive h: is the network drive mapping and is suppose to be named "domainname-directory" however both drive g: and h: are named the same in explorer - extradrive or what ever we rename one of them, the other is named the same) the external drive was just installed on his computer last week (10/19/07)

2) when he renames a file in explorer (right click on file name and chooses rename), he has to refresh explorer in order to see the change. otherwise if he does not refresh the old name is there, once refresh, the new name is there.

at one point when he was having the second issue about 4 months ago, i renamed his doc and settings directory, had him log in and recreate everything for him and it seem to work for a while than about a month or so later the issue came back and he did not want to go through recreating his profile and still does not want to go that route. which i do not blame him.

Does anyone have a clue as to what maybe causing these issues and how to fix these issues?

Any help would be greatly appreciated!
Thanks,

6 replies

by older mycroft

Is the 'file indexing' enabled on the problem drives?

If not, that might explain the need to refresh.

by luv2bike2

Thank you for your suggestion. my question is where do i find "file indexing" i looked in the properties for the external drive and did not see anything for 'file indexing' and not sure where i would find it for the network drive.

Thanks again

by retro77

Yes I have seen these odd issues as well. the fix was to recreate the local profile for the user.

I have seen where XP will try to remember what was on a mapped drive after it was no longer available. Disabling offline files worked sometimes to resolve this.

by luv2bike2

i recreated the users profile a couple of months ago. the user does not want to do that again since it took him a while to recreate everything that he had in his profile. I will disable offline files since he does not use the computer offline, it is a desktop and is always connected to the network. thanks.

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