[explorer.exe] process problem

By clklee ·
Hello Experts..

I am having an [explorer.exe] process problem which is different from IE explorer problem. It happends regularly, a few minutes after startup, or after closing program or internet browser (IE / firefox), my desktop just freezes.

There's no bluescreen, no "program not responding alert", no crash alert... no whatsoever. Click doesn't work, right click doesn't work. Only the mouse cursor can move.

I usually do ctrl+alt+del to bring up the task manager and kill [explorer.exe] and then re-launch [explorer.exe] again. After that, all went back to normal except for 1 or 2 programs, which didn't show up after the explorer.exe process revival.

I had read some posts here about [explorer.exe problems] about uninstalling certain windows updates... I forgot which number KB????1 .. I did that too, also had all sort of spyware removal, anti-virus (local as well as online scanner) programs scanned and all is clean. I also removed my RAM... vacummed the dusts from the slots, ... my RAM's a kingston make and it's only 3 years old. The problem still occur. Since this problem occured before, so I reformatted my pc and now ... here it comes again.

Can any of you help me out with this as I have ran out of ideas to fix this unexplainable phenomenon?

Thank you all very much for your time. Your help is very much appreciated.

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All Answers

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Explores.exe is a program to look at the contents of your computer

by OH Smeg Moderator In reply to [explorer.exe] process pr ...

If you care to list the Hardware and Software in use it would be a starting point.

Like what OS are you using, what Patch level is it at what other programs are installed and so on. We also need to know what you have on the hardware side of things like the M'Board Make & Model or the System Maker & Model, the Type of RAM being used not just the Brand but the Size & Speed to see if it is suitable for the M'Board and so on.

If you have different types of RAM it could be producing this as well with Timing Issues creeping in to mess up your computer. So you need to list the Maker Kingston in this case and the type including the speed.

Have you tried keeping the Task Manager open to see if anything pops up there when the system hangs?


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RE: My system specs.

by clklee In reply to Explores.exe is a program ...

Hi Col,

Here are my system specs. I just cut and paste some of the system report from cpu-z program.

Number of CPUs 1
Name AMD Athlon 64 3000+
Code name Venice
Specification :AMD Athlon(tm) 64 Processor 3000+
Family/Model/Stepping FF2
Extended Family/Model F/2F
Brand ID 4
Package Socket 939
Core Stepping DH-E6
Technology 90nm
Instructions Sets: MMX, Extended MMX, 3DNow!, Extended 3DNow!, SSE, SSE2, SSE3, x86-64
Features NX
Clock Speed 1809.3 MHz
Clock multiplier x9.0
HTT Bus Frequency 201.0 MHz
P-Rating 3000+
L1 Data Cache 64 KBytes, 2-way set associative, 64 Bytes line size
L1 Instruction Cache 64 KBytes, 2-way set associative, 64 Bytes line size
L2 Cache 512 KBytes, 16-way set associative, 64 Bytes line size
L2 Speed 1809.3 MHz (Full)
L2 Location On Chip
L2 Data Prefetch Logic yes
L2 Bus Width 128 bits

Memory SPD

Memory type DDR-SDRAM
Manufacturer (ID) Kingston (7F98000000000000)
Size 1024 MBytes
Max bandwidth PC3200 (200 MHz)
Part number K
Serial number 7F0E422D
Manufacturing date Week 40/Year 00

Number of banks 2
Data width 64 bits
Correction None
Registered no
Buffered no

Timings table
Frequency (MHz) 133 166 200
CAS# 2.0 2.5 3.0
RAS# to CAS# delay 2 3 3
RAS# Precharge 2 3 3
TRAS# 6 7 8

Windows Version Microsoft Windows XP Professional Service Pack 2 (Build 2600)
DirectX Version 9.0c

My process information:

Sorry if the above infos are too messy. It's my first time approaching help online. Thanks for guiding me through!

Yes, I had checked the specific RAM that suits my motherboard. I bought my system 3 years ago and assembled it myself. It works fine all the way, until now.

I had not tried keeping the Task Manager running and see if any process pops up when system hangs yet. I will try it from now.

But one problem, how would I notice if a process suddenly pops up in the Task Manager? 'Cos there are loads of processes in the list and it would be hard to identify. Can I match them with the process scanner report which I generated online earlier?

Thanks for your reply.


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I bought my system 3 years ago

by OH Smeg Moderator In reply to RE: My system specs.

You got 3 years out of a Windows Install????

I'm lucky to see 8 months before Re-imaging is involved. Windows just isn't a reliable OS in any way shape or form and despite what the folks at M$ say I find it best to blow away the OS install and re-image whenever I run into a Windows problem that takes more than 30 minutes to fix. It's just faster and far more reliable.


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