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External drive "thinks" USB-2 is USB-1

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by vasilijpupkins

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My external drive from Acomdata (whose support doesn't bother to reply) stopped recognizing USB-2 ports. After a couple of months I started getting the type of messages one got on old computers: "This USB device can perform faster if you connect it to a Hi-Speed USB 2.0 port". I have a desktop and a laptop, ALL USB ports are USB-2 and everything else (including other external drives work perfectly with those ports. So it's not the drivers on my computers. In Acomdata's manual it says the drive automatically recognizes the speed. When I try to update the drive's USB driver it says everything is up to date... Can anyone help?

3 replies

by tig2

But it was the computer that was causing the problem. Since you have ruled that out, I am at a loss.

Is it possible to do a full wipe on the drive? That might solve the problem. I can't imagine what might have gotten in that would cause the behavior but something might have.

Good luck with this!

by oh smeg

Then it was a External Drive left on all the time and the Circuitry in the Drive Enclosure was the problem.

I was told that an IC had failed but that doesn't make any sense as I would expect the drive to not work. However a Degraded IC in the same Circuitry would make a lot of sense.

However when the enclosure was replaced with the same drive it worked perfectly so I would be looking at the internal Circuitry in the Enclosure.

Col

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