Hi,
I have a Philips 250 GB external hard drive (SPD5110CC) which has been working fine, until yesterday morning, when connected to a PC running Vista Home Premium SP1.
Now, when it is plugged in, it is not recognised by the PC and it causes Windows Explorer to hang( error message: Not Responding) and the computer to freeze. Unplugging the USB connection to the HD immediately restores the functionality of Windows.
The external HD still works without any problems on another PC running XP Home SP3 so it doesn’t appear to be a mechanical fault with the HD.
I’ve also tried three different USB sockets on my Vista PC but it makes no difference. Furthermore, another external HD is continuing to function normally on my Vista PC.
A system restore has not solved the problem. Neither has deleting the INFCACHE.1 file from the Windows folder which others have suggested can become corrupted.
The Philips external HD is recognised for a few seconds on Device Manager (until the system hangs) but uninstalling and reinstalling it from the Device Manager has not sorted out the problem either.
The Philips drive didn’t come with any dedicated drivers and up until yesterday has worked faultlessly under both Vista and XP.
I would appreciate any thoughts on what might be wrong.
Thanks, Roger
