External HD drops out randomly

By franklinschneider ·
I have a 750GB "Rock" brand external usb hd. I store videos on it and often while accessing media on the drive, it will suddenly die and i get the "usb device malfunction" popup. If i unplug it and plug it back in, it will usually work again. It doesn't get hot, so I don't think that's the problem. Any suggestions on what might be causing this problem, and will it deteriorate to the point where i might lose all my data?

Thanks in advance for any help.

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by Jacky Howe In reply to External HD drops out ran ...

Some USB Adapters may get disconnected after a little while. A possible reason that could cause this problem is that in Windows XP there is an option that allows the Computer to turn off a USB device to save power. To disable this option:
1: Right click My Computer, select properties
2: Click the Hardware Tab and press Device Manager button
3: Expand the universal Serial Bus Controllers
4: Double click on the USB Root Hub
5: Select the Power Management Tab and un-check the "allow the computer to turn off the device to Save Power

If you have more than one USB Root Hub, then you should apply the steps to each one of them. That's it, Reboot

If you are using a USB cable with your device, check the cable to make sure it matches the speed of the device. Use USB 2.0 cables with USB 2.0 devices and USB 1.1 cables with USB 1.1 devices. Swap the cable and check the device.

External drives shouldn't be connected all of the time. The safest way to use them is to only connect them when you are useing them. If you are not accessing the drive disconnect it.

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