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Extra Logons In OWA

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by jseok

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My company has a regional office that access their computer through OWA. We are currenlty running Exchange 5.5 on a NT 4 server with all the lateset SP's installed. The problem I am having is that everytime they (just that one office) try to compose a new email, they are prompted to login again. When I checked the Knowledgebase, they recommended upgrading to a higher internet explorer, which I did.I upgraded their internet explorer to 6 and yet, they are still getting the same problem. Any help would be greatly appreciated.

2 replies

by brasslet

Here's a few things to try:

1) Make sure your users in the remote office are logging in using domainname\username in the username portion of the login.

2) Check the permissions of exchsrvr\webdata and exchsrvr\webtemp. Users need at least readto the first and change to the second.

3) Make sure anonymous access is tuned on in IIS.

Just a shot...

by brasslet

Another thought: are your remote office users logging into another web server using different credentials, then going to the OWA server? IIS will try to use the orginal credentials once it's cached a login. If this is the case, the user would need to go to OWA in a new window.

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