Client is running Windows XP SP2 on a Gateway 900C desktop. Office 2003 applications include Word, Excel, Powerpoint. These aps have been
updated and load o.k. from the desktop. Using Grisoft’s AVG Free with daily updates. System has been cleaned of any viruses, spyware, root kits, etc. using AVG products. Hard drive has been scanned and defragmented. Client is using AOL 9.0 SE (security edition) for e-mail and has stated that e-mail attachments (primarily Word .doc files will not open). Client states the system “locks up” and “just sits there.” AOL appears to load fine and work otherwise. Memory modules have been replaced with two 512MB pqi PC2200 modules for 1 GB total. Have not reinstalled AOL 9.0 SE yet. Windows SP2 was an on-line upgrade. Any suggestions would be greatly appreciated.
