Fatal Exception after installing Mcaffee

The windows 98 resource center can be found at;

http://support.microsoft.com/support/windows/topics/errormsg/emresctr.asp

You could regclean 4.1 or any other registry cleaning utility at download.com.

From the sympton you decribe you maya simply uninstall and reinstall of the program may help also.

This is not two different errors,the second one is the operating device that McAfee is conflicting with and causing the problem
Update to the latest dat files
Check the type video board in machine and go to manufacturer's web site and download thelatest driver for video card.

Not much of an answer I know and I'm not looking for points but, during my few months on this forum, I have yet to see anybody asking for advice on how to stop this kind of problem with Norton AV.
I gave up using McAfee a couple of years ago because it was causing problems and switched to Norton. Haven't had any problems with it yet.

Uninstall McAfee and when installing donot install Active Shield,it works in the background and scans memory at startup which could be causing the resource conflict.

You never said which version of McAfee you're running, is it version 4.xx or 5.xx?

If it's version 4.xx then there is a patch on the McAfee CD that will upgrade your installation to SP2, used mostly for Netware networks (McAfee by default messes with NAL), try that and see if it helps. Run the patch before updating any of the dat files. (Use the sdat file, not the xdat), but you can't use the newest dat files with version 4.xx, the last one that worked was 4155, for newer protection you needto go to McAfee 5.

If you're running version 5.xx, then make sure you uncheck the emergency disk creation utility at install time, that can cause problems sometimes. Then upgrade to the newest sdat file.

Additionally, make certain that you have enough resources available at boot. Don't have a lot of stuff that loads in the system tray or in the startup folder or listed in the registry. McAfee will eat your resources, and demand more, and you can be left with the BSOD (or worse) for no reason that can be found.

Ok, so it's Dr. Solomon's AV and not McAfee VirusScan, I was unaware of that.

Try this:

(1) Uninstall Dr. Solomon's and delete the folder it installed to in Program Files.
(2) Do a complete and full install of either Internet Explorer 5.5 SP2or Internet Explorer 6.
(3) Reinstall Dr. Solomon's.

One thing to remember, Internet Explorer, in the case of Win9x, is not just a browser, but almost a "service pack." Adding upgrades and patches not easily available anyplace else.

Let us know if that helps.

Well, Fatal Exception 0E is a Page Fault (virtual memory) problem. Try setting the minimum amount of Virtual Memory to 2x your system RAM, that *may* rectify that one. Fatal Exception 0D is a General Protection Fault. Does it say what module is causing the 0D error? That particular system file may need to be replaced. You can run SFC from the run command and scan for corrupt/altered files. That *may* take care of that. (be sure to thave your WIN98SE CD handy, or at least the .CAB files.)

I think we're going to need more info on what the errors are, complete text of them, to discover what's going on.

To phil.hall@vgm.com
I have tried all your suggestions, but still no luck.
The only info I have for you is that both exception faults are caused in or by Windows, there are no damaged or corrupted files to be found and the pc works perfectly without Dr Solomons, but unfortunately I have to install the virusscanner.
Do you have any other suggestions?

Point value changed by question poster.

I desperately need a solution, so who can help me please?

Point value changed by question poster.

Ok, after taking a brief hiatus, I think I have one last idea...

from the RUN command, try SFC and replace any system files that it doesn't like with the original ones from the .CAB files. Other than that, I'd say it might be time to wipe that drive and start fresh (not with a restore CD).... sorry.

I've solved the problem myself.
I reinstalled Windows en then I installed Dr. Solomons and then the rest of the software.
Now the computers are working perfectly, no problems at all.

Thanks for your efforts anyway.

This question was closed by the author