I’m a technical specialist with the fed govt and cover the Western Hemisphere (Canada,Central & South America and the Caribbean) and when not out on the road handle calls from Net Admins from every country who all have and use the same platform and it seems, despite having the Operations Manual never bother to go to it first. Instead, it’s call RIMC and ask what to do rather than stick one’s nose in the book and read what to do.
Funny thing, I’m not at all versed in how to use this prog at all but when there’s a problem with it, I know what to do to get it fixed.
