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Fax Modem Problem

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by mikki

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I am using the standard Fax Management that comes with W2K. From time to time the fax modem picks up an incoming fax transmission as if it was another computer connecting to it & the fax fails. I believe this is caused from the sender's older or personal fax machine waiting too long before it begins communicating. How can I prevent this from happening?

2 replies

by shmaltz

You say:
I believe this is caused from the sender's older or personal fax machine waiting too long before it begins communicating.
Maybe it's just a wrong number?
Maybe the other fax hangs up before the handshake is complete?
Maybe the line gets disconnected because there is a click?

by mikki

I've been trouble shooting with an older fax machine at a different location that is causing the same problem. I can hear the delay in the old fax machine & also the fax/modem communicating with modem tones instead of fax tones.

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