Looking at what other companies are doing in regards to field based laptop users. We use a dail-up to an ISP and then VPN into the network (Win 2000). I am looking what others policies are on support (problem solving). I have been using VNC internally, and some users are far away, how do you address problem solving over remote control of the laptop. Or do you. These are all WIN2K. Just not sure what is practical or not. Group wants support like they are part of the network. Go figure
