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Finding Users

By ddipietro ·
Is there a command in Windows that can tell you which computer a user has signed on to? When troubleshooting a problem I use pcAnywhere to sign on a user's computer to assist them. However most people don't know their computer names and walking them through how to find it can be frustrating at times. I would appreciate any comments.
Thanks

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Get LANDesk

by bschaettle In reply to Finding Users

LANDesk will let you search your network for machines that are being (or have been) used by a specific Login ID.

Another technique we use is to use a desktop wallpaper that has the machine name on it.

However, never doubt the ability of the truly stupid user to thwart you. I spent over 20 minutes on the phone yesterday with a woman trying to get her to display her Windows desktop and give me her machine name.....

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IPCONFIG

by BFilmFan In reply to Finding Users

Have them use the command IPCONFIG and connect to the IP address.

If you have a domain controller, you could look at it and see which workstations and user accounts were connected.

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