Browser

Question

Locked

fix IE8 (32 bit) crashing when launched on Windows 7 professional 64bit?

By markp24 ·
Hi all,

This one has me stumped. I just made a new pc ( ASUSp8p67 mb, 8 GB ram, I7 2600 processor, boot drive 128gb SSD, data drive 250 GB Sata II) and loaded windows 7 professional 64 bit, Everything worked great (including ie 32 bit), loaded all the drivers.
after doing all the driver installs and updates everything still was ok, I then installed MS office 2007, squeeze box software,

then went back into IE 32 bit and it crashes with the following in the address bar.
res://ieframe.dll/acr_error.htm#google.com,http://www.google.com/
(yet IE 8 x64 works fine) I "googled" this and followed some "clean boot instructions" and turned off system services and startup items via msconfig, and ie 32 sorta works (it doesn't crash), so then i turned on services only, rebooted and tried IE 32 bit, it crashes, so logically i thought, ok lets turn off services and turn on startup items, and rebooted, IE 32 bit still crahses, so i thought it must be something in both startup and services? any ideas?

in event viewer i see
Log Name: Application
Source: Application Error
Date: 4/1/2011 11:27:25 AM
Event I 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Mine Description:
Faulting application name: iexplore.exe, version: 8.0.7600.16722, time stamp: 0x4d0c2f29
Faulting module name: atklumdisp.dll, version: 7.14.10.304, time stamp: 0x4bcc2d33
Exception code: 0xc00000fd
Fault offset: 0x00002a87
Faulting process id: 0x18c0
Faulting application start time: 0x01cbf0814dd0168e
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\system32\atklumdisp.dll
Report Id: 8b8f4efc-5c74-11e0-a4df-bcaec578670e
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-04-01T15:27:25.000000000Z" />
<EventRecordID>2102</EventRecordID>
<Channel>Application</Channel>
<Computer>Mine</Computer>
<Security />
</System>
<EventData>
<Data>iexplore.exe</Data>
<Data>8.0.7600.16722</Data>
<Data>4d0c2f29</Data>
<Data>atklumdisp.dll</Data>
<Data>7.14.10.304</Data>
<Data>4bcc2d33</Data>
<Data>c00000fd</Data>
<Data>00002a87</Data>
<Data>18c0</Data>
<Data>01cbf0814dd0168e</Data>
<Data>C:\Program Files (x86)\Internet Explorer\iexplore.exe</Data>
<Data>C:\Windows\system32\atklumdisp.dll</Data>
<Data>8b8f4efc-5c74-11e0-a4df-bcaec578670e</Data>
</EventData>
</Event>

This conversation is currently closed to new comments.

Thread display: Collapse - | Expand +

All Answers

Collapse -

More info

by markp24 In reply to fix IE8 (32 bit) crashing ...

Ok i went into control panel, internet options and reset advanced settings , and reset internet explorer settings,
IE 32 bit then launched went through the welcome wizard , then when the wizard completed, and attempted to go the the msn home page, it crashed again, same error

Collapse -

Fixed it!!

by markp24 In reply to fix IE8 (32 bit) crashing ...

I was looking thru my installed app and removed the following apps:
"browser configuration utility"
"windows live id assistant"
"iseek answerworks english runtime"

rebooted now it works fine.

Collapse -

Nicely done...

by Peconet Tietokoneet In reply to fix IE8 (32 bit) crashing ...

It just goes to show, when you are on here ALL the answers come to you without any help from us at all. :)

Collapse -

Reponse To Answer

by markp24 In reply to Nicely done...

LOL, its funny, I guess I was getting impatient and overlooked those nasty toolbar addons, I would have never thought they would be included in the stock software/drivers. Oh well I learned the hard way. After fixing it, it still bugged me so Im reloading the system to see what drive/software that stuff came with.

Related Discussions

Related Forums