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fixing someones pc

By ip_fresh ·
Ok, the company I work for has about 50 people. A mix of programmers, elec. and mech. engineers, etc. I'm the IT admin and the sole IT engineer in the company. Because of the relatively small size, some days I'm very busy and some days I am not.

When I'm not busy, I'm generally here or some other IT site. Our directors and bosses frown upon this, because I'm at my desk and not fixing someones pc. They think that I'm goofing off even when I'm installing a pc and waiting while it formats.

They want my work load to be constant throughout the day like the rest of the employees. I sometimes will drag a job out just so that it looks like i'm working. This just seems so wrong for me, cos I'm best at getting problems solved quickly and efficiently. The work load for me, at least, is large spikes throughout the day. It should also be in their best interests that I have some free time, cos that means that everyone is running smoothly and making the company a profit.

Has anyone resolved a problem like this at their work? Got their bosses to understand what you do and why its different? Sometimes when I've spoken to them about it, it doesn't seem to register. Are these people completely stuck in their perseptions, or is there light at the end of the tunnel?


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by Tony Hopkinson In reply to fixing someones pc

I was on a team who provided 24/7 1st line support to manufacturing. They were given a development aspect to their job, so when there wasn't a breakdown or useful preventative maintenance that could be performed, they worked on small useful projects. Initially these were to reduce downtime through prevention or through quicker resolutions to breakdowns.

I was already in as the software resource so I just supported them in doing this. Eventually the projects got larger and sometimes they got seconded onto others that were time critical in terms of requiring continuous effort to meet a very specific deadline.
The company got more out of them and they got a pile of extra skills and a much more rewarding job. Winners all round, even the guy whose aptitude didn't run to software development got utilized as he turned out to be a top notch documenter and trainer.

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Ahhh..old school management morons

by Why Me Worry? In reply to fixing someones pc

These schmucks in management are still living back in the mainframe 1970s' days and expect us modern day IT folks to run around in white lab coats and always be tinkering with the guts of some computer. Try to explain to them why it makes no sense to sit and stare at a computer screen for 2 hours while formatting a 120GB HD and they will tell you that you are slacking off. Idiots like this in management have no place overseeing the IT department and should either join the 21st century of computing or find a new profession where they oversee a sweat shop, not an IT department.

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For several years

by Oz_Media In reply to fixing someones pc

Keep a separate time log of all of the work you do BETWEEN billable or noticeable work. Accountability goes with all lines of work. Sale reps often are seen to be goofing off, have all day to drive around and play golf etc, but thier accountability comes in the form of revenue, monthly quotas etc. If they don't work, they don't get paid, and it's easy to se ewho IS and who isn't pulling thier weight.

In an administrative position such as IT, this is much harder. If the server isn't crashing once a week and being miraculously repaired in no time, then you must be slacking off.

The point is the best techs are NEVER busy because they control and build secure and reliable networks. A crappy tech is always working to fix issues. Not to worry though, no mattter how much sense it makes, your boss will never agree to this.

So keep explicit records of your activity, learning, testing, reading etc. You have to have SOME time to keep your skills current.

If you aren't prepared to be accountable for each and every minute you are being paid, there's no possible way you can justify your employment.

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The better you do your job

by jdclyde In reply to fixing someones pc

the more off time you will have.

It is the good techs that run a dependable network that have more "free time" to learn other things.

The poor techs are always running around putting out fires that were caused because they took shortcuts earlier on.

I did a major overhaul of our network when I took it over. Used to be a constant job of keeping people up and working. now I spend my time looking at new technology and learning how it works to make things better instead of just keeping my head above the water like my predicesor.

Solution, get a new boss or learn to MAKE projects to keep yourself busy.

I chose what I work on all day long provided there aren't any emergancies.

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