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FQDN logon failure

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I am in the process of ungrading exchange 5.5 SP4 to exchange 2000. During the forestprep stage I was asked for the 5.5 service account I entered it which correct current password and got the message user account has to be valid. Well it is in use so it is. I have logon failure auditing enabled and this indicated bad username or password. Again user name and password are in current use (on exchange 5.5 services)so they are alright. Then I tried to logon as that userid
userid/password/domain works but
userid@domain\ notice slash fails and this is the form the forestprep requires anyideas???????????

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by pan 13 x

domain/user
password.
do you have active directory setup all ready? If that that is your problem first and formost. You must have ad inabled and running before you can run the forestprep. this tool is notthing more then preparing ad for the exchange snap in. this doesn't setup ad. if you do have active directory installed and your domain controller is not on the exchange server. you shouldn't have a problem use the domain\user : password that should do the trick!

by excells

Sorry didnt quiet give all the info needed. The server is an 2000 Adv server with SP2 running as a DC in native mode. Yes AD and DNS are installed and working. Forestprep has picked up the userid@domain\ exchange service account name and I cannot change this to anything else as it is greyed out. Thanks for the answers so far...

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