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free/busy data disappears

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7 replies

by Member 35711908

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Exchange 5.5, SP4 on NT4.
I've got a handful of people who publish their free/busy calendar data for 4 to 6 months out or more, rather than the default two months. Some of these, but not all, have reported that periodically the information seemsto disappear, leaving someone who tries to schedule with them more than 2 months in advance seeing a wide-open schedule when in reality there are appointments that are not visible. Using the /cleanfreebusy switch resolves the problem, as does the gwclient utility. But the day after I fix it, the problem reappears -- none of the data is published further than 2 months ahead. Short of setting their outlook to run the /cleanfreebusy every time they open it, what can I do to fix the issue?

7 replies

by brasslet

Are you sure your clients are using the Microsoft Exchange Server Service as the source of their free/busy info? If not, that can cause symptoms similar to those you are describing.

Another possibility is a corrupt Outlook install.

by brasslet

How are you determining that "the server does indeed have all their info."?

Just trying to help...

by Member 35711908

Sorry, I wasn't being clear. All appointments are stored on the calendar on the exchange server, not in PST or OST files. Logging into the mailboxes in question on any machine or via OWA shows the appointments in the main calendar folder of the account, so what I meant was that the data in question does not reside on another file off the exchange server.

by maxwell edison

By default, Outlook publishes your Free/Busy time for only the next two months. If your appointment is beyond the published limit, others will not see your appointment as busy time.

To resolve this, follow these steps:

On the Tools menu, click Options , click Calendar Options , and then click Free/Busy options.

In the "Publish <2> month(s) of Calendar Free/Busy information on the server" box, type how far ahead you want the server to publish Free/Busy time.

Click OK three timesto return to Outlook.

Good luck,

Maxwell

by Member 35711908

As stated in the issue, these are people who publish their free/busy calendar data for 4 to 6 months out or more, rather than the default two months.

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