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  • #2220123

    From Adobe Pro9 Error while interacting with the scanner

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    by cg._ ·

    Hello All; I have never come across this problem before but it has definitely proven itself to be quite interesting, I have a computer running Win XP Pro, Adobe Pro 9 connected to a Brother MFC 8860DN on the network and up until a few days ago, when trying to scan from Adobe I get an error that states “Error while interacting with the scanner: the selected scanner was not found”
    The scanner is connected to the network, I am able to print to the scanner without any problems, but cannot scan from Adobe or Paper Port, scanning from the native Windows program works, also just to throw a little more data in there I can scan from different user accounts on the same computer, just this particular account, the one person that actually uses it cannot scan.

    Oh and I already removed and reinstalled the printer and all associated drivers and software and it did not make a difference.

    Thanks in advance for you help.

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    • #2827162

      Clarifications

      by cg._ ·

      In reply to From Adobe Pro9 Error while interacting with the scanner

      Clarifications

    • #2827149

      The first thing I’d try would be System Restore.

      by ron k. ·

      In reply to From Adobe Pro9 Error while interacting with the scanner

      If you have it turned on go back to a date when everything was working.

      • #2826964

        Happening for a while

        by cg._ ·

        In reply to The first thing I’d try would be System Restore.

        The problem I face with a system restore is that apparently the problem has been going on for a while, and now new programs have been installed and I hate to go back for that and then have to upgrade the computer again, but I may be forced to.

    • #2827134

      Make sure that the correct device is selected to scan from

      by oh smeg ·

      In reply to From Adobe Pro9 Error while interacting with the scanner

      Also as this is a Network Scanner make sure that the correct address is in use on this User Account.

      I’ve seen cases where a M$ Update has altered the IP Address of the network device or actually changed it so this is one of the first places to start looking.

      I’m assuming that the other user accounts that work here have the same User Privileges as the User Account where the Scanner doesn’t work but if it doesn’t you’ll need to change the Privileges on this User Account to get it working. 😉

      Col

      • #2826965

        Thanks

        by cg._ ·

        In reply to Make sure that the correct device is selected to scan from

        Thanks I have checked that the correct drivers and IP address is set on there, and both accounts that I have tried including the one that does not work have admin rights so I have concluded that it’s not a permissions issue, it has to be something with this particular account.

    • #3032932

      Resolved for now

      by cg._ ·

      In reply to From Adobe Pro9 Error while interacting with the scanner

      To share what my solution was for now, I ran a system restore to a point where the user knew that they scanned a document, and all is working except that I need to keep an eye on what updates are applied in the next couple of days because the problem may have come there, although most likely is was a corrupt profile.

      Thanks Ron for your suggestion!!!

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