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Frustrated With Envelope Paper Jams!!

By ragnar35 ·
I own two HP all-in-one printers (5610 and 6000 series), and have significant problems printing #10 and 6" x 9" envelopes for our business. The 5610 is in our vacation home, and doesn't have a lot of use on it - but jams envelopes 9 out of 10 times.

It is important to note that we only feed one envelope at a time (we don't stack two or more envelopes in the tray).

I would love to hear from people who print envelopes on a regular basis - what printer make and model are you using? Any suggestions or advice would be greatly appreciated!

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Have you checked with HP?

by NickNielsen In reply to Frustrated With Envelope ...

They provide instructions for effective envelope printing here: http://h10025.www1.hp.com/ewfrf/wc/document?docname=buu03053&cc=us&lc=en&dlc=en&product=441125

The additional questions below may all sound like stupid questions to you, but assuming the printer has no problems printing plain paper, the problem with the envelopes is most likely related to print settings and not to printer function.

- Are you using your office software's envelope printing wizard?
- Are you selecting the correct envelope size?
- Are you selecting the proper feed location for the envelope?
- Is the envelope correctly oriented in the feeder?

Without knowing what operating system and application you are using to print the envelopes, this is about as much help as I can give you.

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Common problem

by mjd420nova In reply to Frustrated With Envelope ...

This is an ongoing problem for many users. The selection of the printer type is one of the important points, but is seldom thought of at the time of purchase. One point is to select a printer that has no turn arounds in the paper path as this can create jams and cause the envelope to turn sideways in the feed process. Choosing one that has a straight through paper path is best. The other overlooked thing is the amount of regular paper fed through the unit between envelopes. Most paper has a coating on the surface and this will rub off unto the pick up rollers and feed path rollers, causing slipping and crooked feeding. Cleaning the rollers is important before trying the envelopes. Most laser type printers can also create problems as the fuser assembly uses a heat lamp inside a teflon coated tube to fuse the toner unto the page. This heat is enough to cause the glue to seal the envelope and render the envelope useless.

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I'm inclined to think it's the media they are using

by NickNielsen In reply to Common problem

Because the 5610 is an inkjet printer, heat is not a problem. However, there is no straight-through path in the 5610 printer. The media bends in about a 2-inch radius around the feed rollers.

The HP User Guide explicitly states the only envelopes they should be using are standard paper envelopes. No manila, no heavy paper, no gloss, no windows. I don't know what kind of #10 they are using, but the 6x9 envelopes are most likely manila.

Since the paper jams are such a problem, I'm also curious as to why they haven't considered mailing labels and a label printer. Label printers are relatively inexpensive (less than $100 for basic models), are easy to set up, and allow printing single labels without changing the paper in the printer.

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